Microsoft Teams Direct Routing

Challenge

Fluctuating call rates, outdated infrastructure, and limited international coverage

Microsoft Teams has rapidly evolved into a leading business solution, boasting a user base increase from 145 million daily users in July 2021 to an impressive 320 million today. This 121% surge aligns with the global transition to a ‘Hybrid’ workplace, emphasising outcomes, data-driven decisions, and seamless technology integration. There’s a growing interest in enhancing investments through native Microsoft Calling capabilities.

Simultaneously, the strategic shift from legacy PBX systems to Microsoft Teams is gaining traction among organisations by addressing challenges such as fluctuating call rates, outdated infrastructure, and limited international coverage.

Challenges we are seeing:

• Cost: Local calls, international calls, and long-distance calls are subject to varying rates.
• Legacy and Siloed Infrastructure: End of life, last day of support or with rising vendor support costs.
• Disparate Communications Platforms: Communication paths are slower.
• Limited: International coverage and porting options are limited or not available.

Solutions

Enable full voice capabilities natively into Microsoft Teams, with IDS-INDATA’s Microsoft Teams Direct Routing with optional Global Centralised SIP Services (GCSS).

As a flexible, cost-effective and accessible alternative to Microsoft callings plans and operator connect, we enable users to make and receive calls to external landlines and mobile phones from Microsoft Teams using SIP trunks. Our service is designed to deliver a seamless experience – it’s easy to migrate to, manage and scale. It gives you the foundation to support new ways of working as part of a Hybrid Work initiative.

How we can help:

• Reduce Costs: One tariff, globally.
• Workplace Safety: Integrate MS Teams with secure and stable capabilities for personal alarms, voice, alerts, and messaging using purpose-built, rugged, enterprise-grade wireless handsets.
• Security: Protect your estate from unauthorised access.
• Productivity: Integrate with business applications and processes, enhance automation and reduce manual tasks.
• Efficiency: Retain and/or add the proven benefits of IP-DECT or VoWiFi.