Solution

Hybrid Work and Customer Experience

Work Smarter, Together, Anywhere. Integrate your communication and collaboration tools for ultimate flexibility regardless of location.
Challenge

While the future of work is undeniably hybrid, a critical challenge remains: ensuring collaboration remains seamless and inclusive, regardless of location.

Did you know?

98% of all meetings now have at least one remote participant.

15% of conference rooms are video enabled.

95% of customers would switch brands due to poor customer service interaction.

Up to 50% of IT resources can be spent managing and maintaining legacy systems.

67% of security breaches targeted businesses are still relying on legacy communication systems.

How we can help

Modern teams need a central hub to streamline collaboration and empower them to achieve more. That’s where we come in.

Choose the Perfect Fit for Your Needs:

We offer a range of collaboration solutions to meet your specific requirements:

  • Webex Calling with IDS-INDATA: Cisco WebEx Calling uses our global voice network to enable hybrid working and improve your organisation’s agility, all of which are supported by a managed service.
  • Microsoft Teams with Calling: Leverage the power of Microsoft Teams with instant messaging, file sharing, and teamwork, enhanced with built-in calling functionalities and managed service.
  • Unified Communications Manager (UCM) with Calling: For containerised deployments or large-scale operations, we offer a dedicated Cisco Unified Communications Manager instance located within our datacentres or on-premise. This provides complete control and customisation for your collaboration environment.

Outcomes

Reduce Costs: Eliminate the need for expensive hardware upgrades and maintenance. Enjoy predictable cloud-based pricing with built-in scalability.

Improve workplace safety – Integrate mobile staff with personal safety and alarm systems. Enable enterprise-grade man-down and no-movement alarms. Deploy ruggedised and ATEX-compliant solutions in hazardous environments.

Office as a magnet: Foster a safe and intelligent workspace for hybrid work, facilitating productive interactions both in physical and virtual spaces.

Inclusion: Everyone, regardless of their physical location or personal characteristics, should be seen, heard, and understood clearly in every interaction.

Flexibility & Mobility: Empower people to work on their own terms and adapt to their needs – without sacrificing productivity or facing unnecessary interruptions

Why IDS-INDATA

We combine deep expertise with extensive capabilities in cloud, networking, security and creating unified collaboration solutions.

  • Secure by design: ISO:27001:2013 and Cyber Essentials.
  • We are accredited Microsoft, Cisco, WebEx and Ascom-certified experts.
  • Reduce risk: Full regulatory compliance, including emergency calls (with local routing where required), lawful interception (wiretap) and localised data retention.

We'll bring the right partners

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