Challenges
The Challenges Facing Unified Communications Systems Today
In a world of hybrid working, enabling seamless communication across office-based and remote teams is essential – but far from simple. Many organisations are still grappling with legacy systems and fragmented tools that limit user experience, flexibility, and inclusivity.
Older telephony and disconnected platforms restrict growth, limit integration with digital workflows and create operational friction across voice, video, messaging and file sharing.
Distributed and frontline workers increasingly need consistent, on-demand communication across any device or location – expectations that legacy systems and siloed tools struggle to meet.
As communication channels converge, organisations face growing risks around cyber threats, data leakage and regulatory compliance, especially in hybrid or remote environments.
Solutions
Our Managed Unified Communications Solutions
At IDS-INDATA, we help you build a future-ready foundation for voice, video, and data communications. Our unified communications solutions simplify complexity, reduce costs, and enhance collaboration – so your teams can connect effortlessly, from anywhere.
We deliver fully managed, end-to-end collaboration solutions that bring together strategy, technology, and ongoing support – ensuring your teams can connect, communicate, and collaborate effortlessly from anywhere.
Align your collaboration environment with your broader business and digital transformation goals. We provide expert guidance to ensure your platform is scalable, secure, and future-ready.
Whether you’re starting from scratch, expanding, or migrating to the cloud, we design and implement collaboration solutions around your users, devices, workflows, and network infrastructure.
Seamlessly integrate your collaboration tools with CRM platforms and other core business applications to create a unified, intuitive user experience.
Choose the level of collaboration managed services that fits your needs. From 24/7 monitoring and patch management to performance optimisation and user support, we offer a tailored approach to managing your collaboration environment – so you stay in control while we handle the complexity.
Our unified communications solutions are designed with enterprise-grade governance and data protection, fully aligned with ISO 27001, GDPR, and other regulatory standards.
Cisco Webex |
Cisco Unified Call Manager (CUCM) |
Cloud-Managed Business Communications |
| Empower your teams with secure, scalable cloud collaboration. Cisco Webex delivers video, voice, and messaging in one streamlined platform—perfect for growing businesses. | Available on-premises or as a dedicated hosted instance, CUCM offers enterprise-grade voice and video calling for organisations that need full control over their communications stack. | Powered by Cisco-certified platforms and fully managed by IDS-INDATA, this end-to-end service guarantees high performance, robust security, and full compliance—ideal for organisations seeking a dependable, hands-off UC solution. |
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Why Choose IDS-INDATA for Unified Communications Services?
At IDS-INDATA, we deliver future-ready collaboration solutions backed by deep technical expertise and a proven managed services model.
Why Organisations Trust Us:
We work closely with your team to understand your unique challenges, users, and workflows – building a communications solution that enhances productivity from day one.
Our platforms grow with your business, supporting remote users, global teams, and changing operational needs without performance compromises.
We provide complete collaboration management, so your internal teams can focus on core business while we handle updates, patches, and system health.
We work with the industry’s leading UCaaS providers, ensuring best-in-class technologies across voice, video, and collaboration.
All our solutions incorporate enterprise-grade security, including identity management, encryption, access control, and regulatory compliance.
Choose between on-premise, hybrid, or cloud-first deployments. We tailor service levels and delivery models to meet your environment and budget.
Our Approach
Our Approach to Unified Communications Delivery
Our process ensures your UC solution is not only technically sound, but aligned with your business goals and user needs:
1. Discovery and Requirements Gathering
We assess your current communication tools, user requirements, and operational challenges.
Key Outcome: A clear understanding of your current-state environment and future needs.
2. UC Solution Design
Our architects design a tailored UC platform to meet your technical, security, and collaboration requirements.
Key Outcome: A scalable, secure architecture that improves user experience and business outcomes.
3. Deployment and Integration
We deploy the UC solution with minimal disruption, integrating with existing systems, devices, and platforms.
Key Outcome: Seamless rollout, immediate productivity, and reduced friction for users.
4. Ongoing Management and Support
Through our collaboration managed services, we deliver continuous monitoring, proactive maintenance, and dedicated support.
Key Outcome: Peak performance, reduced downtime, and a secure UC environment at all times.
5. Continuous Improvement
We regularly review performance, gather user feedback, and optimise the environment to meet evolving needs.
Key Outcome: A future-proof UC platform that keeps pace with business growth.
Frequently Asked Questions
Unified communications brings together voice, video, messaging, conferencing, and collaboration tools into a single, integrated platform. With unified communications solutions, teams can work more efficiently across locations, devices, and time zones.
By consolidating communication tools into a consistent experience, UCaaS enables real-time collaboration, faster decision-making, and more inclusive meetings. It reduces the complexity of switching between apps and streamlines workflows across departments.
UCaaS (Unified Communications as a Service) is cloud-based, offering scalability, mobility, and lower maintenance compared to on-premise PBX systems. It’s ideal for organisations looking to support remote work, reduce infrastructure costs, and future-proof their communications.
Yes. Our unified communications consulting and deployment services enable seamless integration with your existing systems – such as DECT devices, Man Down safety solutions, CRM platforms, and call centre environments – ensuring your critical workflows remain connected and optimised.
Absolutely. Our Cloud-Managed Business Communications service provides a fully managed, Cisco-certified solution covering everything from updates and monitoring to performance tuning and compliance – ideal for businesses wanting to offload day-to-day UC management.
By 2025, over half of business telephony users will rely on cloud calling platforms. Adopting unified communications as a service (UCaaS) is no longer optional – it’s imperative. IDS-INDATA’s unified communications services enable your business to modernise with cloud-ready, scalable platforms that flex with your evolving needs.
With nearly half the workforce expecting true location independence, IDS-INDATA’s unified communications consulting ensures you deploy solutions that empower employees to connect securely and productively – from any device, anywhere.
Get in touch
Ready to Transform Your Communications?
Speak to one of our specialists today to explore how IDS-INDATA can modernise your communications infrastructure and empower collaboration across your business.
Contact us today to schedule a consultation and discover how we can transform how your business communicates.
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