Service

Managed Services

Get outstanding worldwide technical support with IDS-INDATA’s 24/7 Operations team. Underpinned by industry standard SLA’s, service management and reporting.
Our offers

Our managed services flexible subscription model

As the complexities and challenges of managing technical environments continue to grow, you need to partner with a Managed Services Provider that can adaptively and efficiently respond to your changing needs.

IDS-INDATA offers a flexible subscription model to reactively, proactively or manage the critical technologies that run your business. You’ll consolidate service providers to reduce complexity and realise a seamless technology experience.

Reactive

We empower you with supplementary resources to bolster their internal IT teams, IDS-INDATA offers peace of mind and reliability. When internal IT teams confront technical, time, or resource limitations, our Reactive support steps in, extending reach to swiftly and effectively resolve issues.

Our Reactive services seamlessly integrate with your existing model, enhancing capabilities and expediting service delivery in a cost-efficient manner. This flexibility enables you to strategically align resources with vital business priorities.

Proactive

Covering a spectrum from monitoring to assuming complete ownership of service-related alarms, threshold-based notifications, and beyond, IDS-INDATA Reactive Services assure you of a proactive partner. We are committed to alerting you about potential threats to your infrastructure’s integrity before incidents arise. This pre-emptive approach eliminates the need to wait for an issue to escalate before taking action.

Our Reactive services seamlessly integrate with your current framework, enhancing its capabilities. We extend our expertise to your teams, facilitating swift, agile, and cost-effective service delivery. This adaptability grants clients the freedom to strategically allocate resources according to crucial business priorities.

Manage

IDS-INDATA’s Manage Service is a fully collaborative and immersive support solution. By partnering closely with your internal team, our service managers and technical experts seamlessly integrate as an extension of your workforce. This enables you to retain your internal focus on crucial strategic initiatives. Our Manage Services encompass a spectrum of tasks, from monitoring, automated backups to assuming complete ownership of service alarms, threshold-based notifications, and more.

This proactive approach ensures that you’re always informed about potential threats to your infrastructure’s integrity, pre-emptively avoiding incidents instead of reacting after the fact.Working with IDS-INDATA guarantees you a proactive managed service partner, delivering peace of mind and freeing you from the need to wait for incidents to trigger action.

Why IDS-INDATA

Our relationships have created mutual success

Our coverage is second to none. Our team can support you in over XXX countries worldwide. This means that, even if your request for support falls outside of your business hours, you can be assured that your case will still be worked on by the IDS-INDATA expert in the relevant time zone.
10,000+
Assets supported daily.
Consistency
Receive the same excellent level of service across the globe, regardless of location.
Reassurance
IDS-INDATA Operations Centre team are experts in their fields with over 10,000 assets supported daily.
Get in touch

Contact us

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