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FAQs

17 January 2024

Microsoft Teams Direct Routing FAQs

What is direct routing?

Direct routing allows you to make calls to external land lines and mobile phones from Microsoft Teams using SIP trunks to route your calls over the internet, this is a cost effective solution within one platform.

How does Microsoft Teams Direct Routing work?

We host multitenant Microsoft certified Session Boarder Controllers (SBCs) within our regional geographically dispersed datacentres which connects to our Global Centralised SIP Service. We the add another trunk between the SBCs and Microsoft Teams so we can configure the line and connect this up with your Teams tenant.

What is required to enable Microsoft Teams Direct Routing?

To enable Direct Routing, the following components may be required:

  • Microsoft 365 or Office 365 license including Teams with Microsoft Phone System add-on
  • Or – Microsoft phone system license
  • An internet connection
Can Microsoft Teams integrate with our existing system?

Yes, you can integrate voice calling with Microsoft Teams with your existing systems to enhance your collaboration experience. Or you can replace your legacy systems completely, giving you a future ready, scalable solution. Whichever route your choose, we’re here to help every step of the way.

How does Microsoft Teams Direct Routing compare to Microsoft Calling plans?

Direct Routing offers a cost-effective alternative to Microsoft Calling plans

Can I port my existing numbers?

Yes, we offer full PSTN replacement in 46 countries

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