Microsoft Teams Direct Routing Solution Overview
Challenge
Microsoft Teams has surged to 320 million users, reflecting a 121% increase. As businesses embrace a ‘Hybrid’ workplace, interest grows in leveraging Microsoft Calling capabilities. Simultaneously, transitioning from legacy PBX to Microsoft Teams to address challenges or achieve business objectives, ensuring communication approach.
How can we help?
Enable full voice capabilities natively into Microsoft Teams, with IDS-INDATA’s Microsoft Teams Direct Routing with global centralised SIP service. As a flexible, cost-effective and accessible alternative to Microsoft callings plans and operator connect, we enable users to make and receive calls to external land lines and mobile phones from Microsoft Teams using SIP trunks. Our service is designed to deliver a seamless experience – its easy to migrate to, manage and scale. It gives you the foundation to support new ways of working as part of a Hybrid Work initiative.
Why work with us?
- Global Reach – With a worldwide network, we can provide full PSTN replacement in 28 countries countries including number porting of existing numbers or new numbers with more coming soon.
- Reduce Risk – Full regulatory compliance including emergency calls (with local routing where required), lawful interception wiretap) and localised data retention.
- Customer Experience – As a customer centric organisation, your experience is at the forefront of every interaction. We deliver with your experience as our top priority.
Standard features:
- Direct routing: make and receive external calls on any device.
- Seamless Integration: With your existing phone system.
- International Dialing: One tariff, globally.
- Number Porting: Keep your existing numbers.
- 24/7 Support: Pro-active monitoring and support.
- Professional Services: Design, project management, deployment and Support.
- Managed Service: We look after the day-to-day so you can focus on your core business.
- Customer Experience: Customer Success Manager
Simplify Complexity: 64% of companies are frustrated with the complexity of integrating collaboration technologies from multiple vendors – Gartner, 2024
